Scheduling for a chain of 22 physiotherapy clinics
Kestrel Physio moved from a paper diary per clinic to shared scheduling with text reminders.
- Client
- Kestrel Physio
- Sector
- Healthcare
- Duration
- 4 months to first release
- Since
- 2023
What we did
Each Kestrel clinic kept its own diary, so a patient could not be moved to a nearby clinic with free time. One in seven appointments was missed.
We built shared scheduling across all 22 clinics, with reminders by text two days and two hours before each appointment, and a waiting list that offers freed slots automatically.
- Missed appointments fell from 14% to 5%
- Front desks spend about an hour less on the phone each day
Tell us what the process looks like today.
A short call is enough to tell whether we are the right studio for it. We reply within two working days.