A booking system for 40 freight depots
Halden Freight replaced phone and email bookings with a system depots can use offline.
- Client
- Halden Freight
- Sector
- Logistics
- Duration
- 5 months to first release
- Since
- 2021, still running
What we did
Halden's 40 depots took bookings by phone and email and copied them into a shared spreadsheet each evening. Double bookings cost them around 300 hours of rework a month.
We built a booking system that each depot runs on a tablet. It works without a connection and syncs when the network returns, because rural depots lose signal several times a week.
- Bookings went from 11 minutes to under 2 minutes each
- Double bookings dropped from about 90 a month to 3
- The system has run 4 years with 99.98% availability
We stopped talking about the booking system. That is the best thing I can say about it.
Tell us what the process looks like today.
A short call is enough to tell whether we are the right studio for it. We reply within two working days.